Shipping policy

Effective Date: 1 September 2026

This Shipping Policy sets out the terms applicable to the processing, dispatch and delivery of orders placed through the Nakisa Skincare website.

1. ORDER PROCESSING

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

Once an order has been processed and dispatched, a shipping notification will be provided where applicable.

During periods of high order volumes, product launches, promotions or public holidays, processing may take longer than usual. Where there is a significant delay, customers will be notified where reasonably possible.

2. DELIVERY WITHIN ZIMBABWE

Nakisa Skincare offers delivery throughout Zimbabwe.

Harare

Estimated delivery time: 2-5 business days.

Free delivery within Harare applies to all orders above US$50.

This is a permanent Nakisa Skincare delivery offer and applies to the value of products purchased in a single order.

For Harare orders of US$50 or less, the applicable delivery charge will be displayed at checkout.

Outside Harare

Delivery is available to other areas within Zimbabwe.

Estimated delivery times are:

* Major cities: 2–4 business days
* Other areas: 3–5 business days

Applicable delivery charges for locations outside Harare will be displayed at checkout before the order is completed.

Delivery times are estimates and may vary depending on the destination, courier operations, public holidays, weather conditions and other unforeseen circumstances.

3. INTERNATIONAL SHIPPING

Nakisa Skincare offers international shipping to selected destinations, including:

* United States of America
* United Kingdom
* South Africa

International shipping is available on a quotation basis.

Customers requiring international delivery should contact Nakisa Skincare with their order requirements and complete delivery address. A shipping quotation will then be provided based on the destination, order size, weight and applicable shipping costs.

International orders will only be dispatched once the applicable shipping quotation and order payment have been confirmed.

International delivery times may vary depending on the destination, courier service, customs procedures, border requirements and other circumstances beyond Nakisa Skincare’s reasonable control.

Any customs duties, import taxes, clearance charges or other fees imposed by the destination country are the responsibility of the customer.

4. SHIPPING FEES

Applicable delivery charges are determined according to the delivery location and shipping method.

For deliveries within Harare, orders above US$50 qualify for free delivery.

For Harare orders of US$50 or less, and all deliveries outside Harare, applicable delivery charges will be communicated or displayed before the order is completed.

International shipping is quoted separately based on the destination and order requirements.

5. DELIVERY INFORMATION

Customers are responsible for providing accurate and complete delivery information, including:

* Full name of the recipient
* Contact telephone number
* Complete delivery address
* Any relevant delivery instructions

Nakisa Skincare cannot be responsible for delays or unsuccessful delivery attempts resulting from incorrect, incomplete or outdated information supplied by the customer.

Where additional delivery attempts or costs are reasonably incurred as a result of incorrect delivery information, the customer may be responsible for those additional costs.

6. DELIVERY DELAYS

Delivery times provided by Nakisa Skincare are estimates and are not guaranteed delivery dates.

Delays may occur due to circumstances outside Nakisa Skincare’s reasonable control, including courier delays, severe weather, public holidays, road conditions, customs procedures, border delays, operational disruptions or other unforeseen circumstances.

If an order is significantly delayed, customers are encouraged to contact Nakisa Skincare so that we can assist in obtaining an update from the relevant delivery provider.

7. ORDER TRACKING

Where tracking is available, tracking information will be provided after the order has been dispatched.

Tracking information may take some time to become active or update after dispatch.

8. DAMAGED DELIVERIES

Customers should examine their order upon delivery where reasonably possible.

If an order arrives visibly damaged, customers are encouraged to contact Nakisa Skincare as soon as reasonably possible and provide photographs of the product and packaging.

Nakisa Skincare will assess the matter and, where appropriate, arrange a replacement, refund or other applicable remedy in accordance with our Refund & Returns Policy and applicable Zimbabwean law.

Nothing in this section limits any consumer rights that cannot lawfully be excluded or restricted.

9. LOST OR MISSING ORDERS

If an order does not arrive within the expected delivery period, customers should contact Nakisa Skincare.

We will make reasonable enquiries with the relevant delivery provider to establish the status of the shipment and assist in resolving the matter.

Where an order is confirmed to have been lost before delivery, Nakisa Skincare will provide an appropriate remedy in accordance with applicable law.

10. DELIVERY AND ACCEPTANCE

Orders remain the responsibility of Nakisa Skincare until delivery and acceptance by the customer, subject to applicable law.

Customers will be given a reasonable opportunity to examine delivered goods to determine whether they correspond with the order and are of the type and quality reasonably contemplated at the time of purchase.

11. INTERNATIONAL CUSTOMS AND IMPORT REQUIREMENTS

Customers placing international orders are responsible for ensuring that the products ordered may legally be imported into their destination country.

Any customs duties, import taxes, clearance fees or other charges imposed by the destination country are the responsibility of the customer unless otherwise agreed.

Nakisa Skincare is not responsible for delays caused by customs authorities or for additional charges imposed by the destination country.

12. CONTACT US

For shipping enquiries, including international shipping quotations, please contact:

Nakisa Skincare

56 Campbell Road, Pomona
0772357239
info@nakisaskincare.co.zw
www.nakisaskincare.co.zw

Nothing in this Shipping Policy is intended to exclude, restrict or limit any consumer rights, warranties or remedies that cannot lawfully be excluded, restricted or limited under applicable Zimbabwean law.