Shipping policy

Shipping Policy

Nakisa Skincare

At Nakisa Skincare, we are committed to delivering your products safely and efficiently. Please review our shipping policy below for full details on order processing and delivery.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

You will receive another notification once your order has been shipped.

During product launches, promotions, or high-volume periods, processing times may be slightly extended.

2. Domestic Shipping (Zimbabwe)

We currently ship nationwide within Zimbabwe.

Delivery Time

Estimated delivery times:

  • Harare: 1–2 business days

  • Major Cities (Bulawayo, Gweru, Mutare, etc.): 2–4 business days

  • Other Areas: 3–5 business days

Delivery timelines are estimates and may vary due to courier operations or unforeseen circumstances.

Shipping Fees

Shipping fees are calculated at checkout based on your location.

We may offer free shipping promotions from time to time — these will be clearly communicated on our website.

3. International Shipping

We are working towards offering international shipping in the future. Please subscribe to our newsletter to be notified when this becomes available.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email (if applicable).

Please allow up to 24 hours for tracking information to update.

5. Delays & Courier Issues

Nakisa Skincare is not responsible for delays caused by:

  • Courier service disruptions

  • Weather conditions

  • Incorrect shipping information provided by the customer

If you experience a significant delay, please contact us and we will assist in resolving the issue.

6. Incorrect Shipping Information

Please ensure your delivery details are correct at checkout.

If an order is returned due to incorrect information:

  • The customer will be responsible for additional shipping costs to resend the package.

7. Damaged or Lost Packages

If your order arrives damaged:

  • Please contact us within 48 hours of delivery.

  • Include clear photos of the damaged product and packaging.

If your package is lost in transit, please contact us and we will investigate with the courier.

8. Contact Us

For any shipping-related inquiries, please contact:

Email: support@nakisaskincare.com
Response Time: Within 24–48 business hours