Privacy policy
Effective Date: 1 September 2026
Nakisa Skincare respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how Nakisa Skincare collects, uses, stores and protects personal information when you visit our website, place an order, create an account, subscribe to our communications or otherwise interact with us.
This policy applies to information collected through our website, online store and other communications with Nakisa Skincare.
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with Nakisa Skincare, we may collect information including:
* Full name
* Telephone number
* Email address
* Billing and delivery address
* Order and transaction information
* Payment-related information required to process an order
* Account information, where applicable
* Communications you have with us
* Information provided when you contact customer support
* Website usage and technical information, such as IP address, browser type and device information
* Information collected through cookies and similar technologies
We only seek to collect information that is reasonably necessary for legitimate business purposes.
2. HOW WE COLLECT YOUR INFORMATION
We may collect personal information:
* Directly from you when you place an order, create an account or contact us
* When you subscribe to our newsletter or marketing communications
* Automatically when you browse or interact with our website
* Through cookies and similar technologies
* Through service providers that assist us in operating our website, processing payments, fulfilling orders or providing other business services
3. HOW WE USE YOUR INFORMATION
Nakisa Skincare may use your personal information to:
* Process and fulfil your orders
* Process payments
* Arrange delivery
* Communicate with you about your orders
* Respond to enquiries and provide customer support
* Manage customer accounts
* Process returns, exchanges and refunds
* Improve our website, products and customer experience
* Send newsletters, promotions and other marketing communications where permitted
* Prevent fraud, misuse and unauthorised activity
* Maintain the security of our website and services
* Comply with applicable legal and regulatory requirements
* Resolve disputes and enforce our terms and policies
We will not use your personal information for purposes that are incompatible with the purpose for which it was collected, unless permitted or required by law.
4. MARKETING COMMUNICATIONS
Where you have subscribed to receive marketing communications, Nakisa Skincare may send you information about products, promotions, launches, offers and other business updates.
You may unsubscribe from promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.
Unsubscribing from marketing communications will not prevent us from sending essential communications relating to your orders, transactions, account or other services you have requested.
5. COOKIES
Our website may use cookies and similar technologies to help provide functionality, remember preferences, understand website usage and improve your shopping experience.
Cookies may also be used by our website and service providers to support website analytics and relevant advertising.
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. SHARING YOUR INFORMATION
Nakisa Skincare may share personal information with trusted service providers where reasonably necessary to operate our business.
These may include:
* Website and e-commerce service providers
* Payment processors
* Courier and delivery providers
* IT and technology service providers
* Website analytics and marketing service providers
* Professional advisers where necessary
* Government authorities or law-enforcement agencies where required or permitted by law
We do not sell your personal information as a business practice.
Where third parties process personal information on our behalf, we expect them to handle that information appropriately and in accordance with applicable requirements.
7. SHOPIFY
Our online store is powered by Shopify. Shopify provides the e-commerce technology that enables us to operate our online store and process customer transactions.
Information submitted through our online store may therefore be processed by Shopify and other service providers involved in providing the services required to operate the website, process payments and fulfil orders.
Shopify may process information in countries outside Zimbabwe. Such processing is subject to the applicable privacy and data protection requirements governing the relevant service.
8. PAYMENT INFORMATION
Payments made through our website may be processed by third-party payment providers.
Nakisa Skincare does not intentionally retain complete payment card details where these are processed directly by a third-party payment provider.
Payment information may be subject to the privacy policies and security practices of the relevant payment service provider.
9. INTERNATIONAL TRANSFERS
Some of our technology, payment, website, delivery or other service providers may process or store information outside Zimbabwe.
Where personal information is transferred across borders, Nakisa Skincare will take reasonable steps to ensure that the information is handled in accordance with applicable data protection requirements.
10. DATA SECURITY
Nakisa Skincare takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their account credentials and should not share passwords or other confidential account information with third parties.
11. RETENTION OF PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
* Provide our products and services
* Maintain business and transaction records
* Comply with legal and regulatory obligations
* Resolve disputes
* Prevent fraud
* Enforce agreements and policies
When personal information is no longer reasonably required, it will be securely deleted, destroyed or anonymised where appropriate and permitted by law.
12. YOUR DATA PROTECTION RIGHTS
Subject to applicable law, you may have the right to:
* Be informed about how your personal information is being used
* Request access to personal information held about you
* Request correction of inaccurate or misleading personal information
* Object to certain processing of your personal information
* Request deletion of personal information where applicable
* Withdraw consent where processing is based on consent
* Opt out of direct marketing communications
Some rights may be subject to legal limitations or exceptions.
We may need to verify your identity before processing a request relating to your personal information.
13. CHILDREN’S INFORMATION
Our website and online store are not intended to be used independently by children.
We do not knowingly collect personal information from children where such collection is not permitted by applicable law.
If you believe that a child has provided personal information to Nakisa Skincare without appropriate consent, please contact us so that we can assess the matter and take appropriate action.
14. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, platforms or services.
Nakisa Skincare is not responsible for the privacy practices, security or content of third-party websites. Customers are encouraged to review the privacy policies of those websites before providing personal information.
15. DATA BREACHES
Where Nakisa Skincare becomes aware of a personal information breach that requires notification under applicable law, we will take appropriate steps to investigate, contain and address the breach and make any required notifications.
16. PRIVACY COMPLAINTS
If you have concerns about how Nakisa Skincare handles your personal information, please contact us first so that we can investigate and address your concern.
17. CHANGES TO THIS PRIVACY POLICY
Nakisa Skincare may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services or applicable legal requirements.
The updated policy will be published on this website together with the revised effective date.
18. CONTACT US
For questions about this Privacy Policy, requests concerning your personal information or privacy-related complaints, please contact:
Nakisa Skincare
56 Campbell Road, Pomona
0772357239
info@nakisaskincare.co.zw
www.nakisaskincare.co.zw
For the purposes of applicable data protection legislation, Nakisa Skincare is responsible for the processing of personal information collected through our services.